Recently, I installed the cutwork upgrade on my Brother Entrepreneur. This isn’t something you pop into the side of the machine, select an icon and say OK. No, this is a bit more involved because there’s the machine upgrade, the installation of the cutwork knives (needles) and the PE-Design NEXT upgrade. The upgrade kit comes with excellent instructions so I felt confident I could pull it off. And I did, or so I thought.
Once the machine was upgraded, I placed the included spacer under the needle plate which involved taking the plate off, inserting the spacer and reattaching the needle plate. Now I was off to digitize my design. I followed the manual’s instructions and stitched color 1, an outline of the cutwork shape. Once the trimmer was activated, a harrowing sound belched out of the machine and an error appeared on the screen: Trimming error. Uh? The machine was locked, I couldn’t do anything. So, I called my Stitching Sister, Marie Zinno. Surely, she would know what to do. She has three of these machines and runs them 5 days a week. Are you ready for this? She HAS NEVER encountered this problem. I almost hung up on her. You know how sisters are – you often think your sister’s life is way better than your own and this was just one more example of how flawlessly she lives. Oh wait, this blog isn’t about sister rivalry. Sorry – back to the upgrade – I was desperate…deadlines looming ahead, I was starting to freak out.
I Googled the problem and found a quick video explaining it’s probably just a thread wrapped around the cutter. So I took off the needle plate, looked deep into the bobbin area, and found nothing. Clean as a whistle! Now what? Marie calls back, she still doesn’t have an answer but she does have a suggestion. She says; call our buddy Scott Goodman aka Great Scott.
I hesitated. I hate to bother busy people with technical questions. But really, I was in a jam. Scotty quickly listened to my dilemma and said to text him a photo of the needle plate area. He would in return send me a photo of a properly-working needle plate area. We did, and compared notes.
It seems when I installed the cutwork spacer, I loosened a screw that I never should have touched. The lesson here people!
With Scott’s close-up photo on my phone (oh my, how amazing is that?), I stood at my machine and saw the cutter – the blade on the right – was out of position. I just loosened the screw, set the blade in the right position, and tightened the screw and Voila! It worked! Three lessons I learned:
- Follow the manufacturer’s instructions verbatim.
- Cameras on cell phones are worth every penny.
- Having a problem past regular business hours in your town can be overcome if you have a friend in another time zone – like Pacific Time! Even though I was struggling at 6:00 PM in Dallas, my friend Scotty in Los Angeles hadn’t quite finished his working day!
By the way, I learned quite a bit about cutwork which I’ll share with you in the upcoming weeks.